All parcels are shipped on a Delivered Duty Unpaid (DDU) basis. This means import duties, taxes, and any customs fees are set by the destination country and must be paid by the customer before delivery.
International shipments may be subject to customs inspections or processing, which can cause delays. These procedures are managed by local customs authorities and are outside of our control.
If an order is refused or returned due to unpaid duties or taxes, any shipping and return costs incurred may be deducted from the refund.
USA only
We’ve updated our US delivery rates to reflect rising international shipping costs. Standard delivery is now $24, with free shipping still available on orders over $50. Duties and import taxes are now included in your total at checkout. These changes mean we can continue to deliver your skincare to you reliably while we work on establishing a permanent US distribution hub. Thank you for your support - it helps us continue to improve, for you and your skin.